When ready, your shoes will be picked up by the courier who will deliver them directly to your address. It may happen the shoes you ordered do not fit your feet perfectly. In this case you can exercise the right of withdrawal, as established by the Consumer Code, in the terms and conditions below.
Right of withdrawal
The customer can withdraw from the contract by sending an email with the request of withdrawal, within 14 working days from the date of collection of the goods.
Replacements and returns
Entonces gives the possibility to replace or return the purchased goods, providing it has not been used or damaged. The shoes must be returned intact, with its own packaging and protective film placed under the sole within 14 working days from the date of collection to the following address:
Entonces by Cristina Gelain
Via Vercelli 3
10036 Settimo Torinese (To)
Shipping fees will be charged to the customer. After receiving the goods in good condition, Entonces will proceed with the exchange or refund, which includes the purchase price and the initial shipping costs paid by the customer.